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Serving Maryland • Baltimore office • Telehealth for medication management & therapy • Call 472-248-6144 • Patient Portal
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INSURANCE & PAYMENT
Let’s make your coverage clearer.
Understanding your insurance is part of getting started. Our staff will verify your plan before scheduling and help you understand coverage for the services you’re requesting.
We also accept HSA and FSA payments.
Don’t see your insurance listed?
Contact our office to ask about your specific plan.
Participation and benefits vary by plan and service. Insurance acceptance does not guarantee coverage for every treatment.
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HOW IT WORKS
A few steps before your first visit.
01.
Share your information.
Have your insurance card, photo identification and the name of the service you’re interested in ready. Our staff will explain how to submit your information through our designated intake process.
02
Let us review your coverage
Our team will review your plan and any referral or authorization requirements that may apply to your requested service.
03
Understand your next steps
We’ll discuss the information available about your coverage and any additional steps needed before scheduling. Your insurance provider can confirm your benefits and financial responsibility.
INSURANCE BASICS
Know what to ask before your appointment.
Even when a service is covered, you may have an amount to pay. These terms can help you understand the information provided by your insurer.
01.
Copay
A set amount your plan may require you to pay for a covered service.
02.
Deductible
The amount you may need to pay for certain covered services before your plan begins sharing those costs.
03.
Coinsurance
Your percentage of the cost of a covered service, as determined by your plan.
04.
Prior authorization
Approval your insurer may require before certain services or treatments. Authorization does not guarantee payment.
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Our office
Get to know the space before your visit.
Our Baltimore office provides an in-person setting for conversations about your health and the services that support your care.
Take a look around our waiting area before your appointment. Knowing what to expect can make arriving somewhere new feel more familiar.
Our office is wheelchair accessible. Please contact us before your visit if you have accessibility needs or questions about arriving at the building.
Psychiatric medication management and therapy are available through telehealth for patients across Maryland. Spravato treatment, IV hydration and lab services require a visit to our Baltimore office.
Getting started
You can begin with a conversation.
You do not need to have every detail figured out before contacting us. Tell our staff which service you are interested in or what kind of support you are seeking.
Our team will explain the intake process, review your insurance information and arrange for you to receive the required consent forms. Once your information has been verified and the required consents are signed, our staff will contact you to schedule.
01.
Tell us what support you’re seeking.
02.
Provide insurance information and complete consent forms.
03.
Our staff will contact you to schedule.
We’re here to help
Let’s talk about
the care you need.
Whether you are seeking mental health support or care for a physical health concern, Heart Own Medical Services is here to help you understand your next steps.
If you are in emotional distress or experiencing a mental health crisis, call or text 988. If you or someone else is in immediate danger or experiencing a medical emergency, call 911. Appointment requests are not monitored for emergencies.