Terms & Conditions

1. Website Purpose

This website is intended to provide general information about Heart Own Medical Services, our services, patient resources and ways to contact our office.

The website may include information about:
- Behavioral health services
- Therapy
- Psychiatric medication management
- Spravato treatment
- Primary and non-emergency urgent care
- IV hydration
- Lab services
- Insurance and payment information
- Patient intake
- General educational health content

Website content is provided for informational and administrative purposes only.

2. No Medical Advice

Information available through this website is not intended to replace professional medical advice, diagnosis or treatment.

You should not rely on website content to make medical decisions or delay seeking care from a qualified healthcare professional.
Any educational articles, service descriptions or health information provided through the website are general in nature and may not apply to your individual circumstances.

3. No Provider-Patient Relationship

Using this website, submitting a contact form, sending an email or requesting an appointment does not automatically establish a provider-patient relationship with Heart Own Medical Services or any individual provider.

A provider-patient relationship is established only after appropriate intake, evaluation, acceptance for care and any other required clinical processes have been completed.

5. Appointment Requests

Submitting an appointment request does not guarantee an appointment.

All appointment requests are subject to:
- Availability
- Clinical appropriateness
- Completion of required intake documents
- Insurance or payment arrangements where applicable
- Provider acceptance

Heart Own Medical Services may contact you for additional information before scheduling or confirming an appointment.

6. Patient Intake Process

The initial contact form may serve as the first step of the patient intake process.

After submitting the initial form, you may receive an email containing instructions or a link to complete additional intake documentation.

You are responsible for providing accurate and complete information during the intake process.
If you do not have access to email or need help completing the intake process, please contact our office at 472-248-6144.

7. Accuracy of Information You Provide

You agree that information you submit through the website will be accurate, current and complete to the best of your knowledge.

You should not submit false, misleading or fraudulent information.

Heart Own Medical Services may rely on the information provided when processing appointment requests or communicating with you.

8. Sensitive Information

Unless specifically requested through a designated patient intake process, you should not submit highly sensitive information through general website forms.

This includes:
- Social Security numbers
- Detailed medical histories
- Insurance identification numbers
- Financial account information
- Highly sensitive health information

Use designated patient forms or secure systems provided by Heart Own Medical Services when submitting sensitive information.

9. Electronic Communications

By submitting your email address or telephone number, you acknowledge that Heart Own Medical Services may contact you regarding:
- Appointment requests
- Intake forms
- Administrative matters
- Scheduling
- Service-related information
- Payment or insurance matters where applicable

Electronic communication may include email, telephone calls or text messages.

Standard email and SMS communications may not be completely secure.

Message and data rates may apply depending on your mobile carrier.

10. Website Content

We make reasonable efforts to provide accurate and current information.

However, medical information, service availability, pricing, insurance participation, provider availability and other website content may change over time.

Heart Own Medical Services does not guarantee that all website information will always be complete, current or error-free.
We reserve the right to update, modify or remove website content at any time without notice.

11. Service Availability

Services described on the website may not be appropriate or available for every individual.

Availability may depend on factors such as:
- Age
- Medical history
- Clinical evaluation
- Location
- Provider availability
- Insurance coverage
- Eligibility requirements
- Applicable laws and regulations

Descriptions of services do not guarantee eligibility or treatment.

12. Insurance Information

Information regarding accepted insurance plans is provided for general informational purposes.

Participation with an insurance plan does not guarantee that a particular service will be covered.
Patients are responsible for confirming:
- Eligibility
- Benefits
- Copayments
- Deductibles
- Coinsurance
- Prior authorization requirements
- Referral requirements
- Coverage limitations

Heart Own Medical Services cannot guarantee how an insurance company will process or pay a claim.

13. Payments and Financial Responsibility

You may be financially responsible for services that are not covered by insurance.

Payment policies, fees and financial responsibilities may vary depending on the service provided.
Where applicable, you are responsible for reviewing and agreeing to payment terms provided during scheduling, registration or intake.

14. Cancellations and No-Shows

Appointment cancellation and no-show policies may be communicated separately during scheduling or intake.

By scheduling an appointment, you agree to comply with applicable cancellation, rescheduling and no-show requirements.
Specific fees or policies may vary by service.

15. Telehealth

Certain services may be offered through telehealth where permitted and clinically appropriate.

Telehealth availability may depend on:
- Your physical location at the time of service
- Provider licensure
- Clinical appropriateness
- Technology requirements
- Applicable laws
- Insurance coverage

Telehealth is not appropriate for every medical situation.

Additional consent or documentation may be required before receiving telehealth services.

16. Website Availability

We aim to keep the website accessible and operational.

However, we do not guarantee uninterrupted access.

Website access may occasionally be affected by:
- Maintenance
- Technical problems
- Internet outages
- Third-party service interruptions
- Security issues
- Events beyond our control

We may modify, suspend or discontinue any portion of the website without notice.

17. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services or platforms.

These may include:
- Scheduling systems
- Patient portals
- Insurance resources
- Payment systems
- Maps
- Social media
- External health resources

Heart Own Medical Services does not control third-party websites and is not responsible for their content, security, availability or privacy practices.

Your use of third-party services is subject to their own terms and policies.

18. Intellectual Property

Unless otherwise stated, website content belongs to Heart Own Medical Services or is used with appropriate permission.

This may include:
- Text
- Logos
- Branding
- Graphics
- Photographs
- Videos
- Website designs
- Educational materials
- Service descriptions

You may view website content for your personal, non-commercial use.

You may not reproduce, distribute, modify, republish, sell or commercially exploit website content without prior written permission.

19. Prohibited Uses

You may not use this website to:
- Violate applicable laws
- Attempt unauthorized access to systems or accounts
- Introduce malware or harmful code
- Interfere with website operation
- Submit fraudulent information
- Impersonate another individual
- Scrape or collect information through unauthorized automated means
- Harass or harm others
- Use website content for unauthorized commercial purposes

We reserve the right to restrict access where misuse is suspected.

20. Disclaimer of Warranties

The website and its content are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Heart Own Medical Services does not make warranties regarding:
- Website availability
- Website accuracy
- Completeness of information
- Fitness for a particular purpose
- Error-free operation
- Compatibility with all devices or browsers

Nothing in this section limits rights that cannot legally be waived.

21. Limitation of Liability

To the fullest extent permitted by law, Heart Own Medical Services will not be liable for indirect, incidental, special or consequential damages arising from use of or inability to use the website.

This includes damages related to:
- Website interruptions
- Reliance on general website information
- Third-party links or services
- Technical issues
- Unauthorized access beyond our reasonable control

Nothing in these Terms excludes liability where exclusion is prohibited by law.

22. Privacy

Your use of this website is also subject to our:
- Privacy Policy
- Notice of Privacy Practices
- Accessibility Statement

These documents should be read together with these Terms & Conditions.

23. Changes to These Terms

Heart Own Medical Services may update these Terms & Conditions periodically.

Changes will become effective when posted on the website unless otherwise stated.

The effective date at the top of this page will be updated when material revisions are made.

Continued use of the website after changes are posted constitutes acceptance of the revised terms.

24. Governing Law

These Terms & Conditions are governed by applicable federal law and the laws of the State of Maryland, without regard to conflict-of-law principles.

Any dispute relating to website use will be handled in accordance with applicable law and jurisdictional requirements.

25. Severability

If any portion of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

26. Entire Agreement

These Terms & Conditions, together with any other policies referenced on the website, represent the agreement governing use of the Heart Own Medical Services website.

Separate clinical, financial, consent or patient agreements may also apply to healthcare services.

27. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Heart Own Medical Services
Website: heartownmedical.com
Phone: 472-248-6144