Your First Visit to Heart Own Medical Services: What to Expect

Starting with a new health care provider means sharing your story with someone new. You may have a specific concern, questions about treatment or simply a desire to establish care with a practice where you feel comfortable.

At Heart Own Medical Services our approach begins with understanding you. We bring behavioral health and medical services together, with room for your questions, experiences and goals.

Here’s how to approach your first visit.

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Start with the reason you’re seeking care

When requesting an appointment, let our team know which service you’re interested in or give a brief description of the support you’re looking for. You don’t need to know the medical name for your concern.

You might be seeking therapy, psychiatric medication management or primary care. If you’re unsure where to begin, ask our team which appointment would be appropriate.

Before your visit, confirm the appointment location, time and any instructions specific to your service.

Help us get to know your health history

Your first appointment is an opportunity to discuss what brought you in and provide background that may be relevant to your care.

Depending on the service, the conversation may include your current concerns, previous treatment, medications and health history. You can also share what has worked well for you in the past and what you would like to approach differently.

You don’t need to tell your story perfectly or remember every detail. Bring any information you have and let your provider know when something is unclear.

Tell us what matters to you

Your goals are an important part of the conversation. Think about what you hope to understand or address through care.

Perhaps you want help making sense of a concern, discussing treatment options or establishing a more consistent approach to your health. You may also have preferences or worries about a particular treatment.

Share those thoughts with your provider. Questions such as “Why are you recommending this?” and “What other options can we discuss?” can help you participate in decisions about your care.

Understand your next steps

What happens after your first visit will depend on the service, your needs and your provider’s assessment. Your appointment may lead to further evaluation, a discussion of treatment options or a plan for follow-up care.

Before leaving, make sure you understand what has been recommended and whether you need to schedule another appointment. If testing is discussed, ask how results will be shared.

You can also ask how to contact the practice if you think of a question afterward.

Questions about scheduling or payment?

Contact our team before your appointment if you need clarification about forms, insurance participation, payment options or what to bring. Confirming these details in advance can help you prepare for your visit.

Visit our Patient Information page for additional guidance.

Begin your care at Heart Own

Choosing a new provider is a personal decision. At Heart Own Medical Services, we welcome the opportunity to learn about your concerns and discuss how our behavioral health and medical services may support your needs.

Ready to get started? Request an appointment with Heart Own Medical Services.

Request an Appointment